🔁 Refunds & Returns Policy

At Roots & Rituals, your safety and satisfaction are our top priorities. We take immense care in crafting each product with natural ingredients and strict hygiene standards — because we believe your skin and hair deserve only the purest care.
As our products fall under the category of personal and hygiene-based wellness items, we follow a strict no-refund and no-return policy.

❌ Why We Don’t Accept Returns or Refunds:

• Our products are 100% natural, preservative-free, and handmade in small batches. Accepting returns compromises the purity and freshness we promise to every customer.
• This ensures that every customer receives 100% fresh, untouched, and uncontaminated products.
• For hygiene and safety reasons, once a product is sold, it cannot be reused, resold, or restocked.
• All our products are skincare and haircare formulations that come in direct contact with the body.
• Just like personal care items such as toothbrushes or open cosmetics, our powders and skincare items are final-use products, which fall under non-returnable categories as per hygiene policies.

We strongly encourage you to go through the product details, ingredients, usage instructions, and feel free to reach out to us before purchase if you have any questions or concerns.

💬 Still Need Help?

We are here for you. If your order is:

• Damaged in transit, or
• You received the wrong item

Please contact us within 48 hours of delivery with images and order ID, and our team will do their best to resolve it.

📧 Email: support@rootsandrituals.in

Or you can visit our Contact Us page to connect instantly with our team.