Roots & Rituals Privacy Policy

🌿 Privacy Policy(Effective Date: 15 June, 2025)

At Roots & Rituals, your privacy is not just respected — it's protected. This Privacy Policy outlines how we collect, use, share, and safeguard your personal information when you visit our website or make a purchase.
By using our website, you consent to the practices described in this policy.
As our products fall under the category of personal and hygiene-based wellness items, we follow a strict no-refund and no-return policy.

1. 🔍 Information We Collect

We collect the following types of personal data when you interact with us:

• Name
• Email Address
• Phone Number
• Shipping & Billing Address
• Gender (optional)
• Payment Details (via Razorpay – we do not store card details)
• Device Information & IP address
• Cookies and Usage Data

2. 🛍️ How We Use Your Information

We use your information to:

• Process and fulfill your orders
• Provide customer support
• Improve/personalize your website experience
• Send updates, order confirmations & promotions
• Detect and prevent fraud or misuse
• Maintain internal records and comply with law
• We never sell or rent your personal data

3. 🔐 Data Security

Your data is protected using secure servers and encrypted transmissions. Our partners (Razorpay, logistics, etc.) also follow high security standards.

4. 📦 Third-Party Services

We use third-party services for:

• Payment processing (Razorpay)
• Shipping & logistics partners
• Analytics (Google Analytics, Meta Pixel)
• Email and SMS marketing tools

These providers receive only the information required to perform their services and are bound by confidentiality agreements.

5. 🍪 Cookies & Tracking

We use cookies to:

• Enhance speed and functionality
• Remember cart preferences
• Analyze traffic and improve performance
• You may disable cookies in your browser, but this may impact your experience.

6. ✉️ Communication Preferences

You can opt out of promotional messages anytime using the unsubscribe link in emails or by contacting us at:
📧 support@rootsandrituals.in

7. 👶 Children’s Privacy

We do not knowingly collect or store data from children under 13. If such data is found, we will delete it promptly.

8. ⚖️ Your Rights (As per Indian Law)

In accordance with Indian data protection laws, you have the right to:

• Access your personal data
• Request correction or deletion
• Withdraw consent at any time

You can exercise these rights by contacting us via email.

9. 📝 Policy Updates

We may revise this Privacy Policy periodically. Updates will be posted here with the revised "Effective Date."